PERSONAL DATA PROCESSING POLICY.
International Care Experience S.A.S., headquartered in Bogotá D.C., Colombia, in compliance with Law 1581 of 2012, Decree 1377 of 2013, and other applicable data protection regulations, hereby informs its clients, potential clients, partners, and the general public of its Personal Data Processing Policy.
The purpose of this policy is to ensure that any personal data collected, stored, used, transmitted, or transferred by the company is processed responsibly, securely, and lawfully, safeguarding the privacy and rights of data subjects.
Data Subject to Processing
The data International Care Experience may collect includes, but is not limited to:
- Name, identification number, and contact details (phone, email, address).
- Information regarding nationality and country of residence.
- Information related to interest in medical and tourism services.
- Information necessary for quotations, reservations, or commercial contact.
Purposes of Processing
Personal data will be used exclusively for the following purposes:
1. Contacting clients and potential clients to provide information about our services.
2. Sending quotations, commercial proposals, confirmations, and follow-ups.
3. Complying with legal and contractual obligations.
4. Conducting internal market studies and improving customer experience.
5. Informing about activities, events, partnerships, or benefits related to our services.
Rights of Data Subjects
In accordance with Colombian Law 1581 of 2012, data subjects have the right to:
- Access, update, and correct their personal data.
- Request proof of the consent granted.
- Be informed about how their data is being used.
- File complaints before the Superintendence of Industry and Commerce (SIC).
- Withdraw consent or request deletion of their data when applicable.
Consent
By providing their personal data to International Care Experience through any means (web form, email, phone calls, printed materials, or digital campaigns), the data subject expressly authorizes the collection and processing of their data for the purposes described in this policy.
Data Security
International Care Experience implements technical, administrative, and organizational measures to protect personal data against loss, unauthorized access, alteration, or misuse.
Data Transfer and Transmission
Data may be transmitted or transferred, within or outside Colombia, to strategic partners and medical or tourism service providers, solely for the purposes described herein and always ensuring confidentiality and data security.
Contact Channels
To exercise your rights or submit inquiries, claims, or requests regarding your personal data, please contact us at: Email: gerencia@icareexperience.com Address: calle 103 # 12 – 34 Bogotá, Colombia Phone: +57 310 638 00 99
Validity
This policy is effective as of its publication and will remain in force as long as International Care Experience processes personal data.